Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our French language courses across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our French language education services, including your name, contact details, language proficiency assessment results, learning preferences, and cultural interests related to French-speaking countries. For DELF/DALF exam preparation, we may collect additional academic background information.
We also collect technical data through our website analytics to improve user experience. This information is anonymised and not linked to your personal identity unless you explicitly consent.
2. How We Use Your Information
Your data enables us to deliver quality French language education and includes:
- Processing course enrollments and managing student academic records
- Conducting French language proficiency assessments and placement tests
- Communicating about course schedules, cultural events, and exam dates
- Tracking learning progress and providing personalized educational support
- Managing DELF/DALF exam registration and certification processes
We handle your information responsibly, using it solely for your French language education requirements.
3. Academic Records and Progress Tracking
We maintain comprehensive academic records including assessment results, attendance, homework submissions, progress reports, and teacher feedback. For DELF/DALF preparation, we also track mock exam results and specific competency development in listening, reading, writing, and speaking.
Academic records are treated as confidential and accessed only by authorized teaching staff and academic administrators directly involved in your French language learning journey. We do not share detailed academic progress information with third parties without your explicit consent.
4. Cultural and Language Exchange Data
As part of our cultural immersion approach, we may collect information about your interests in French culture, cinema, literature, and travel preferences. This helps us personalize your learning experience and recommend relevant cultural activities and resources.
Participation in cultural activities and language exchange events is voluntary, and you can opt out of cultural data collection at any time without affecting your core language education.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and academic records. All digital student data is stored on encrypted systems with role-based access controls specific to language education environments. Physical documents containing student information are securely stored and shredded when no longer needed for educational purposes.
From initial language assessment through course completion and DELF/DALF certification, we maintain strict data protection standards for both personal data and academic records.
6. Legal Basis for Processing
By enrolling in our French language courses, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our educational services, including language assessments, teaching, cultural activities, and DELF/DALF certification preparation.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our educational services, such as payment processors for course fees, DELF/DALF examination centers for official registration, or educational platforms for French language learning resources. We may also share data if required by UK educational authorities with appropriate legal documentation.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or academic records to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate academic or personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your educational data to another language provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our educational services and legal obligations. Academic records and language proficiency data are typically archived for 5-7 years to allow for DELF/DALF certification verification, continued learning progression, and academic references, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. International Data Transfers
In certain circumstances, your data may be transferred outside the UK, such as when using international educational platforms for French language resources or when coordinating with examination centers in France. In such cases, we ensure appropriate safeguards are in place as required by UK data protection law.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our educational services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025